Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how ceri4d ("we", "us", "our", or the "Platform") collects, uses, discloses, and protects the personal information of users ("you", "your", or "User") who access or use our online betting and live casino services. By registering an account on the ceri4d Platform or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with our privacy practices, you must immediately discontinue use of the Platform and refrain from creating an account.

ceri4d is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and international best practices. We employ industry-standard security measures, including 256-bit SSL encryption, secure server infrastructure, and strict internal access controls, to safeguard your information from unauthorized access, disclosure, alteration, or destruction. This Policy applies to all users of the ceri4d Platform, including visitors to our website, registered members, and individuals who interact with our customer support services.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to you via email to your registered address or through an in-app notification upon your next login. Your continued use of the Platform following any amendment constitutes acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

2. Data Controller and Contact Information

ceri4d is the data controller responsible for the processing of your personal information under this Privacy Policy. If you have any questions, concerns, or requests regarding the collection, use, or protection of your personal data, or if you wish to exercise any of your privacy rights as outlined in Section 10 of this Policy, you may contact us through the following channels:

• Email: [email protected] (displayed in footer as plain text, not a clickable link)
• Live Chat: Available 24/7 via the on-site chat widget accessible from any page on the Platform
• WhatsApp: Contact number provided upon login for verified account holders

Our customer support team is trained to handle privacy-related inquiries and will respond to your request within 7 business days (WIB, UTC+7). For formal data subject access requests or complaints, please email us directly with "Privacy Request" in the subject line and include sufficient detail to allow us to verify your identity and process your request efficiently.

3. Information We Collect

ceri4d collects several categories of personal information to provide, maintain, and improve our services, comply with legal and regulatory obligations, and protect the security and integrity of the Platform. The types of information we collect include:

3.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, you voluntarily provide us with the following information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., Indonesian KTP number, passport number, or driver's license number) required for KYC (Know Your Customer) verification.
• Contact Information: Email address, mobile phone number, residential address, city, postal code, and country of residence.
• Account Credentials: Username, password (stored in hashed and salted format), and two-factor authentication (2FA) settings if enabled.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account IDs), and transaction history including deposits, withdrawals, bets placed, and winnings.
• Verification Documents: Scanned copies or photographs of government-issued ID, proof of address (utility bill, bank statement), and proof of payment method ownership submitted during the KYC verification process.
• Communication Records: Content of messages sent to our customer support team via live chat, email, or WhatsApp, including support tickets and feedback submissions.

3.2 Information Collected Automatically

When you access or use the ceri4d Platform, we automatically collect certain technical and behavioral information through cookies, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers.
• Connection Information: IP address, geolocation data (derived from IP address to determine country, region, and city), internet service provider (ISP), and network connection type.
• Usage Information: Pages visited, features used, time spent on each page, clickstream data, navigation paths, search queries entered on the Platform, and referral source (how you arrived at our website).
• Betting Activity: Games played, bet amounts, bet types, win/loss records, bonus usage, and gaming patterns used to detect responsible gaming concerns or fraudulent activity.
• Cookies and Tracking Technologies: Session cookies (to maintain your login state), persistent cookies (to remember your preferences), analytics cookies (to measure site performance), and security cookies (to detect fraud and enforce account security). For more information, see Section 8: Cookies and Tracking Technologies.

3.3 Information from Third Parties

In certain cases, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to verify deposits and process withdrawals.
• Game Providers: Betting and game session data from third-party software providers such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, and NetEnt to settle bets and detect irregular activity.
• Identity Verification Services: Information from third-party KYC and AML (Anti-Money Laundering) verification providers used to confirm your identity and comply with regulatory requirements.
• Publicly Available Sources: Information from public records or databases used to verify your identity or detect fraudulent account registrations.

4. How We Use Your Information

ceri4d processes your personal information for the following purposes, each of which is necessary to operate the Platform, comply with legal obligations, or serve our legitimate business interests:

4.1 Account Management and Service Delivery

• Create, maintain, and authenticate your user account
• Process deposits, withdrawals, and payment transactions
• Enable you to place bets on sports events, live casino games, slots, and togel (Indonesia's traditional numbers lottery) draws
• Issue bonuses, cashback, and promotional credits to your account
• Provide customer support via live chat, email, and WhatsApp
• Send transactional notifications (deposit confirmations, withdrawal updates, account verification requests)

4.2 Legal and Regulatory Compliance

• Verify your identity and age to comply with KYC and AML regulations
• Prevent underage gambling and ensure that all users are at least 21 years of age
• Detect and prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from government authorities, law enforcement agencies, or regulatory bodies
• Enforce our Terms and Conditions and Responsible Gaming Policy

4.3 Platform Security and Fraud Prevention

• Monitor account activity to detect suspicious behavior, multi-accounting, or bonus abuse
• Implement security measures to protect against unauthorized access, data breaches, and cyberattacks
• Analyze betting patterns to identify matched betting, arbitrage activity, or collusion between players
• Block access from jurisdictions where online gambling is prohibited by law

4.4 Marketing and Communication (With Consent)

• Send promotional emails, SMS messages, or in-app notifications about new games, bonus offers, and special events (you may opt out at any time via account settings)
• Personalize your experience on the Platform by displaying relevant content and recommendations based on your preferences and activity
• Conduct surveys and collect feedback to improve our services

4.5 Analytics and Product Improvement

• Analyze usage data to understand how users interact with the Platform and identify areas for improvement
• Test new features, conduct A/B testing, and optimize user experience
• Monitor Platform performance, diagnose technical issues, and maintain system stability

5. How We Share Your Information

ceri4d does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.) to process deposits and withdrawals
• Game Providers: Software providers (Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt) to deliver live casino and slot games
• KYC and AML Verification Services: Third-party identity verification providers to confirm your identity and comply with regulatory obligations
• Customer Support Tools: Live chat and helpdesk platforms used to manage support tickets and communication
• Analytics Providers: Tools such as Google Analytics (with anonymized IP addresses) to measure site performance and user behavior
• Cloud Hosting and Data Storage: Secure server infrastructure providers to store user data and maintain Platform operations

All service providers are contractually obligated to protect your information, use it only for the specified purpose, and comply with applicable data protection laws. We conduct due diligence to ensure that our partners maintain appropriate security standards.

5.2 Legal Obligations and Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts if required to do so by law or in response to a valid legal request, including:

• Subpoenas, court orders, or legal process
• Investigations into suspected criminal activity, fraud, or money laundering
• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Protection of the rights, property, or safety of ceri4d, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform if your information will be subject to a different privacy policy as a result of such a transfer.

5.4 With Your Consent

We may share your information with other third parties if you provide explicit consent for us to do so, such as sharing your username in public leaderboards or promotional campaigns (only if you opt in).

6. Data Retention

ceri4d retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a period of up to 7 years after account closure to comply with financial record-keeping requirements and AML regulations.
• Transactional Records: Deposit, withdrawal, and betting history are retained for at least 5 years as required by financial regulations and for dispute resolution purposes.
• KYC Verification Documents: Identity documents and proof of address are retained for at least 5 years following account closure to comply with KYC and AML obligations.
• Communication Records: Customer support transcripts and email correspondence are retained for 3 years for quality assurance and dispute resolution.
• Marketing Consent: If you unsubscribe from marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices. In some cases, we may retain anonymized or aggregated data for analytical purposes without identifying you personally.

7. Data Security

ceri4d employs a comprehensive set of technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology to prevent interception by third parties.
• Secure Password Storage: User passwords are hashed and salted using industry-standard cryptographic algorithms (bcrypt or Argon2) to ensure that even in the event of a data breach, passwords remain unreadable.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security by requiring a time-sensitive code sent to your mobile device each time you log in from a new device or IP address.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity and block malicious traffic.
• Data Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis, with role-based access controls and audit logging to track all data access events.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All employees and contractors are required to complete data protection training and sign confidentiality agreements to ensure they handle personal data responsibly.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access to your account, you must notify us immediately via live chat or email.

8. Cookies and Tracking Technologies

ceri4d uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you when you return to the site. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to measure site traffic, page views, and user behavior to help us improve the Platform. These cookies are typically anonymized and do not identify you personally.
• Functional Cookies: Remember your preferences, such as language settings, currency selection, and display options, to provide a personalized experience.
• Advertising and Marketing Cookies: Track your activity across the Platform to deliver targeted promotions and measure the effectiveness of marketing campaigns (only if you have consented to receive marketing communications).

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may limit certain features of the Platform, such as staying logged in or viewing personalized content. For more information on how to control cookies, visit your browser's help section or consult AllAboutCookies.org.

9. International Data Transfers

ceri4d operates internationally and may store and process your personal information on servers located in jurisdictions outside of Indonesia. By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your own. We ensure that all international data transfers are conducted in compliance with applicable data protection regulations, including the use of standard contractual clauses, data processing agreements, and other legal mechanisms to safeguard your information.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you, including information about how it is processed.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format that can be transferred to another service provider.
• Right to Object: Object to the processing of your personal data for marketing purposes or where we rely on legitimate interests as the legal basis for processing.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time (e.g., unsubscribe from marketing emails).

To exercise any of these rights, please contact us via email at the address listed in Section 2. We will respond to your request within 30 days. Please note that some requests may require verification of your identity to protect your privacy and security.

11. Children's Privacy

The ceri4d Platform is intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately via live chat or email.

12. Third-Party Links

The ceri4d Platform may contain links to third-party websites, services, or applications that are not operated or controlled by ceri4d. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

13. Changes to This Privacy Policy

ceri4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to you via email to your registered address or through an in-app notification upon your next login. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform following any amendment constitutes acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected] (displayed in footer as plain text)
• Live Chat: Available 24/7 via the on-site chat widget
• WhatsApp: Contact number provided upon login for verified accounts